FAQs | Kesyon/Repons
Explore our frequently asked questions for any common questions you may have and information on how to reach out.
Eksplore kesyon nou poze souvan pou nenpòt kesyon komen ou ka genyen ak enfòmasyon sou fason pou kontakte nou. Vèsyon kreyol Kesyon/Repons yo pi ba paj la.
What materials are used in Ayibeau jewelry?
Ayibeau jewelry is made using timeless & long-lasting stainless steel, gold plated stainless steel and gold filled materials.
How long does it take to process an order?
We typically process orders within 1-3 business days.
What is the shipping time for domestic orders within the United States and Canada?
For domestic orders, the shipping time is usually 5-10 business days.
When will the Haitian Vodou Vèvè jewelry collection be released?
The Haitian Vodou Vèvè collection is now available check the website menu for the complete collection!
What does "pre-order" mean for Ayibeau products?
"Pre-order" indicates that the product is not currently in stock but can be reserved in advance.
Will Ayibeau offer international shipping?
Yes, international shipping will be available soon. Stay tuned for updates!
How are shipping fees and taxes calculated?
Shipping fees and taxes are calculated at the checkout based on the destination and the items in your cart.
What is customs import duty for international e-commerce purchases?
Customs import duty is a tax imposed on goods imported into an international border.
Who is responsible for paying the customs import duty charges?
The buyer is usually responsible for paying any customs duty charges on their e-commerce purchases.
Why do I need to pay customs import duty?
Customs import duty is required by law to help regulate trade and protect local businesses.
How about the shipping schedule for other pieces?
All other products will follow our regular shipping schedule.
What is the email address to contact Ayibeau for inquiries?
You can reach us at shopayibeau@gmail.com for any questions or inquiries.
How long does it take to receive a response via email?
Please allow 24-48 hours for a response from our team. If applicable, please include your order number in the email contents to help us assist you better.
Can I track my order?
Yes, we provide order tracking information. You will receive the tracking details to your email address once your order has been shipped.
What is Ayibeau's return and exchange policy?
Absolutely no returns. In the event you receive our pieces with a packaging error from us, please contact us at shopayibeau@gmail.com with your order details so we can best find a resolution.
Ki materyèl yo itilize nan bijou Ayibeau?
Bijou Ayibeau yo fèt ak ajan stainless e stainless ki plake nan lò. Gen lot pyès bijou nou yo ki fèt ak Gold Fill. Materyèl sa yo pa fennen epi yo dire lontan
Konbyen tan sa pran pou yo pwosese yon kòmand?
Nòmalman, nou pwosese kòmand yo nan 1-3 jou ouvriye.
Konbyen tan yon livrezon ka pran pou lokal nan Etazini ak Kanada?
Livrezon pou Etazini ak Kanada se nan 5-10 jou ouvriye.
Ki lè koleksyon bijou Vèvè Vodou yo ap disponib?
Koleksyon bijou Vèvè Vodou yo disponib kounie a! Ale nan meni sit la pou tout koleksyon an.
Èske Ayibeau ofri livrezon entènasyonal?
Wi, nou pral ofri livrezon entènasyonal byento. Rete branch pou nouvèl!
Kijan frè livrezon ak taks yo kalkile?
Frè livrezon ak taks yo kalkile nan moman ou nan kesye a.
Kisa "kòmand-davans" vle di pou pwodwi Ayibeau yo?
"Kòmand-davans" vle di ke pwodwi a pa nan stock kounye a, men ou ka ht'l kounie a epi rezève li davans.
Ki sa ki frè enpòte ladwàn pou acha entènasyonal ki fèt sou entènèt?
Frè enpòte ladwàn se yon taks ki enpoze sou machandiz enpòte nan yon fwontyè entènasyonal.
Ki moun ki responsab pou peye frè ladwàn yo?
Moun ki ap achte a, anjeneral, responsab pou peye nenpòt frè ladwàn mande sou acha entènèt ki fèt entènasyonal yo.
Poukisa mwen bezwen peye frè ladwàn mande a?
Frè enpòtasyon ladwàn pou acha entènasyonal yo obligatwa dapre lalwa pou ede kontwole komès ak pwoteje biznis lokal yo.
Kouman orè livrezon an ye pou lòt pwodwi yo?
Tout lòt pwodwi yo pral swiv orè regilye livrezon nou an.
Ki adrès imèl pou kontakte Ayibeau pou kesyon?
Ou ka kontakte nou nan shopayibeau@gmail.com pou nenpòt kesyon oswa demand.
Konbyen tan sa pran pou resevwa yon repons atravè imèl?
Tanpri pèmèt 24-48 èdtan pou nou reponn nan imèl ou a.
Èske mwen dwe enkli nimewo kòmand mwen nan imèl la?
Si sa aplike, tanpri enkli nimewo kòmand ou nan kontni imèl la pou nou ka ede ou pi byen.
Ki règleman pou retounen ak echanj pwodwi nan Ayibeau?
Nou pa aksepte retou sou nenpòt nan pwodwi nou yo. Nan ka ou resevwa bijou nou yo ak yon erè anbalaj ki te koze pa nou, tanpri kontakte nou nan shopayibeau@gmail.com ak detay kòmand ou pou nou ka pi byen jwenn yon rezolisyon.
Èske mwen ka swiv kòmand mwen?
Wi, nou bay enfòmasyon pou swiv kòmand ou a. Ou pral resevwa detay yo pou swiv li nan adrès imel ou yon fwa ke nou anbake pwodwi yo.